FAQs

Paywall

General information about paywall and eyeora payment solutions

What is a paywall?

(on a website) an arrangement whereby access is restricted to users who have paid to subscribe to the site. At least that is the definition of the word. We’d like to think that it is the golden gateway that will give you access to an amazing digital treasure that you have been longing for for oh so long. The paywall is a tool companies and organisations can use to accept secure payments and feel confident that no transaction data will leak or be hacked.

Where can I find your Terms and Conditions?

You can find eyeora’s terms and conditions on the following link: https://worldsoccerstars.com/terms-and-conditions/

Can I change the language of the paywall?

The eyeora paywall currently supports english only, however we are working to include these these languages:

You will eventually find the language switcher in the top left corner, or in the bottom left corner (depending on what version of the paywall you are seeing.

My Account

How do I create an Account?

To register an account and watch the premium content, first navigate to the page of the VR PASS offer or LIVE Broadcast content you are interested in and follow the steps below:

Step 1. Press the Buy or Purchase button on the offer or content you wish to watch. A login form will appear when the content is available.

Step 2. Press the Register Here button or select the Register option at the top of the form.

Step 3. Fill in the form with your Full NameEmail Address, and Password and press the Create account button.

You will receive an email confirmation of a successfully created account.

How do I change my Account details?

To change account details, proceed to the content where account registration was completed and follow the instructions:

Step 1. Click on the “Already have access? Login here with your account” link under the preview image

Step 2. On the form that appears, enter your login credentials (Email and Password).

Step 3. Click on Login.

Step 4. On the bottom-right corner of the website, click on the Avatar.

Step 5. Click on My Dashboard and a pop-up will appear

Step 6. Change your Account details.

How do I login and watch LIVE online?

In order to Login, proceed to the content you want to watch and follow the instructions:

Step 1. Click on the “Already have access? Login here with your account” link under the preview image

Step 2. On the form that appears, enter your login credentials (Email and Password).

Step 3. Click on Login.

The page will then refresh and if you have already purchased, the paywall will disappear and LIVE player will be available on the day. If you haven’t purchased, please follow the guidelines on How do I make a purchase.

How do I reset my password?

Proceed to the page of the content where you have created an account and follow the instructions:

Step 1. Navigate to the login form by clicking on the “Already have access? Login here with your (brand name) account” link.

Step 2.Press the Forgotten your Password? button that is located just below the password field on the login screen.

Step 3. Enter your Email Address and press the Submit button.

Step 4. Leave the tab with the form open. In a new tab check your email for a Token that you can use to update your password.

Step 5. Copy and Paste the Token along with your New Password and press the Submit button.

Your password will be updated. Please login with your Email Address and new Password.

If you do not receive a password reset token please contact us via emai ppv_support@eyeora.com

Payments

All about how your money and card details are being handled

What is a CVV number and how do I find it?

The CVV Number (“Card Verification Value”) is the 3 digit number located at the back of your VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.

How do I make a purchase?

To make a purchase and access the premium LIVE HD or VR 360 content, first navigate to the page of the content offer you are interested in and follow the steps below:

Step 1. Click on the Buy button on the content you wish to watch and wait for the login form to appear. Login with your credentials (Email and Password).

Step 2. Select the desired price option from the drop-down menu.

Step 3. Select the payment method: Credit Card or PayPal.

Step 4. Enter the required information depending on your previous choice.

Step 5. Press the Pay button.

You will immediately receive access and an email confirming your purchase.

Are payments secure on your site?

All sensitive data we handle is sent via SSL.

This is not indicated as a site-wide use of HTTPS as it is not; it’s purely the calls that need to be made via HTTPS which are, such as private user details or payment information.

The security of the site is visible using any website inspection tool.

What card types are accepted as payment method?

As of right now, the eyeora paywall supports payments in 10+ currencies with the following available payment methods:

Major credit/debit cards:

PayPal:

Card types that are currently not compatible with PayPal are:

What is your refund policy?

The Customer will be granted a refund within 24 hours after the refund request was submitted or accept request only 24hrs after a LIVE event is over, in case:

The Customer refunds will be issued in the same method of payment as the original payment.

In case the Customer is not entirely satisfied with their purchase can submit a refund request. eyeora Ltd. may contact the Customer for more information and/or the Publisher who will decide if the Customer request is valid for a refund.

eyeora Ltd. doesn’t refund request based on the personal reasons, that prevented the User from watching/accessing the content after purchasing.

Request for refunds can be made within 24hrs with the original receipt/invoice copy.

At any time, eyeora Ltd. reserves the right to refuse a request for a refund.

How do I cancel my subscription?

To cancel your subscription, proceed to the content where registration was completed and follow the instructions:

Step 1. Click on the “Already have access? Login here with your (brand name) account” link under the preview image

Step 2. On the form that appears, enter your login credentials (Email and Password).

Step 3. Click on Login.

Step 4. On the bottom-right corner of the website, click on the Avatar.

Step 5. Click on My Subscriptions and a pop-up will appear with subscription details (subscription content, price, subscription status, when it was created and the next billing)

Step 6.  Click on Cancel Subscription button

When the subscription is canceled you will receive an email confirmation with the following subject “Subscription canceled“.

If you have difficulties to cancel the subscription, email contact@worldsoccerstars.com